IT Service Management (ITSM)
Whatever the ITSM need, Vishtek can design, transition, operate, and support it. Our experts bring deep hands-on experience across government and enterprise environments:
- Assessing current processes and developing new, improved business processes.
- Implementing IT Service Desk, Service Catalog, Asset Management, and Service Assurance solutions.
- Managing service level agreements (SLAs) across an enterprise.
- Providing system administration and database administration.
- Providing IT helpdesk and Application Helpdesk support at Tiers 1, 2, and 3.
- Applying automation and intelligent workflows to improve service desk efficiency and user satisfaction.
ServiceNow Configuration & Administration
Vishtek provides hands-on ServiceNow configuration and administration services, delivered by certified professionals with active government experience. Our team is currently engaged with the Maryland Department of Information Technology (DoIT) configuring their GRC/IRM environment — delivering risk management, compliance tracking, and integrated reporting on the ServiceNow platform.
- GRC (Governance, Risk & Compliance) and IRM (Integrated Risk Management) configuration.
- ITSM module configuration and optimization.
- Workflow automation and process integration.
- Service Portal customization and development.
- Ongoing platform administration and user support.
Cyber Security & Cyber Intelligence
We provide comprehensive cyber defense across the full spectrum — from compliance and risk management to active threat response — protecting government and enterprise clients against evolving threats.
- Standing up and running 24/7 security operations centers (SOC) with certified CISSO support.
- Ensuring compliance with FISMA, CMMC, NIST, and the DoD Risk Management Framework (RMF).
- Conducting comprehensive vulnerability assessments and advanced intrusion detection.
- Performing defensive/offensive cyber operations and cyber intelligence analysis.
- Auditing, managing, investigating, and remediating cyber incidents.
- Leveraging SOAR platforms and threat intelligence feeds for automated incident response.
Application Development & Maintenance
Our developers build secure, mission-critical applications using modern technologies including J2EE, .NET, SOA, and SQL Server. We apply Agile methodologies to deliver applications that are scalable, interoperable with legacy systems, and built to government security standards.
- Creating use cases to analyze business and functional requirements.
- Designing, implementing, and maintaining enterprise applications.
- Conducting full life-cycle unit, functional, and system testing.
- Integrating intelligent automation and analytics into existing applications to drive efficiency and insight.
- Modernizing legacy applications for cloud and hybrid environments.
- BI dashboard integration and data pipeline development
Cloud, Containerization & DevSecOps
We modernize your applications and infrastructure for the cloud. Our team has hands-on experience migrating, managing, and optimizing workloads on Microsoft Azure and Amazon Web Services (AWS), with a security-first approach at every stage.
- Leading secure cloud migration strategies for public, private, and hybrid cloud environments.
- Implementing modern DevSecOps pipelines to automate testing and accelerate deployment.
- Architecting and managing cloud-native applications using microservices (Docker, Kubernetes).
- Designing and managing scalable data center environments for cloud-ready infrastructure.
- Optimizing cloud workloads for performance, cost, and compliance.
Infrastructure, Data Centers & Virtualization
We design, procure, and manage enterprise-grade physical and virtual infrastructure — from on-premise data centers to hybrid cloud environments. Our team brings deep hands-on expertise with leading platforms including VMware vSphere, NetApp, Cisco Systems, and SAN architectures.
- Designing and building scalable, resilient data center environments.
- Procuring and deploying enterprise hardware from Dell, HP, and Lenovo.
- Virtualizing servers, storage, networks, and COTS or custom applications.
- Migrating on-premise infrastructure to cloud or hybrid environments.
- Designing and implementing secure virtual computing environments.
- Monitoring, maintaining, and tracking infrastructure health across distributed environments.
- Database security hardening and monitoring
Professional Staffing & Staff Augmentation
We provide the expert talent you need to fill critical roles and ensure mission success (NAICS 561320). We are your partner for temporary, contract-to-hire, and long-term cleared and certified professionals.
- Providing cleared and non-cleared technical experts to augment your existing teams.
- Supplying certified Program & Project Managers (PMP), engineers, and analysts.
- Filling critical, short-term project roles to meet surge requirements.
- Providing specialized engineers and data professionals to support complex technical initiatives.
Technology Procurement (VAR)
As a Value-Added Reseller (VAR), we streamline your technology supply chain. We are an authorized partner for top-tier manufacturers, managing the entire procurement lifecycle (NAICS 423430, 423690).
- Strategic sourcing and procurement for enterprise hardware — Dell, HP, and Lenovo.
- Managing the full acquisition lifecycle for products, solutions, and services.
- Consolidating complex hardware and software orders into a single, easy-to-manage contract.
- Ensuring compliance and best-value pricing for all technology acquisitions.
Program & Project Management
We embed experienced Program and Project Managers into every engagement to ensure on-time, on-budget delivery. Our PMs are certified professionals who bring structure, accountability, and Agile discipline to complex IT initiatives.
- Establishing and managing Project Management Offices (PMOs)
- Integrated project scheduling and earned value management
- Agile planning and sprint execution
- Risk management and stakeholder reporting